IGNITE 2025

CX Gets Real
Building Authentic Personalization, Trust, & Connection in the AI Era.

Friday, September 26, 2025

IGNITE! CX Gets Real – Customer Experience Conference Overview

IGNITE! Customer Experience (CX) Conference for Innovative Marketers

This year’s theme, “CX Gets Real: Building Authentic Personalization, Trust & Connection in the AI Era,” challenges marketers and experienced leaders to explore the next evolution of customer connection: one that’s personal, contextual, and deeply human.

Where Human-Centered Experience Meets Innovation

In a market flooded with automation and data, the brands that resonate are the ones that feel real. The AMA Cincinnati IGNITE! Customer Experience Conference isn’t your typical marketing seminar or an AI hype fest. It’s where forward-thinking professionals gather to get real about what it takes to lead in the rapidly evolving world of customer experience (CX), helped and hindered by digital/AI execution. Participants will gain:

Real-World Insights
You’ll hear from professionals across industries who will share practical experiences—not just theory or slides—but what they’ve actually done and learned.

New Perspectives
Speakers will offer insights, ideas, and approaches that may change how you think about customer experience, personalization, authenticity, and the role of AI in the mix.

Meaningful Conversations
This isn’t just about exchanging business cards. You’ll have time to connect with peers and speakers in a way that encourages dynamic dialogue and shared learning.

Useful Takeaways
Expect ideas, tools, and perspectives that you can apply to your job and organization, whether you’re focused on strategy, team development, or improving the customer experience.

IGNITE 2025 invites marketers, strategists, sales pros, researchers, and visionary CX leaders to go beyond the buzzwords. To explore the intersection where personalization feels authentic, technology feels seamless, and brand stories feel human, even in an AI-driven world.

SAVE THE DATE: Friday, September 26, 2025, 8:30 a.m. – 4:30 p.m. with optional bonus experiences including:

Warm-Up Workshop on the afternoon of Thursday, September 25, 2025
Welcome Reception on the evening of Thursday, September 25, 2025
Define Your Journey Breakfast 7:30-8:30 a.m. Friday, September 26, 2025
Digest Your Day Happy Hour 4-5 p.m. Friday, September 26, 2025

Location: Cintas Center at Xavier University

Register to Attend

Want to Add Your Fuel to Our Fire?

Now is the time to get involved! Contact ignite@amacincinnati.org to learn more about the opportunities below or anything else related to IGNITE!

SPONSOR (Conference Sponsoring Partners):

If your organization is aligned with any combination of Marketing, CX, Insights, and/or AI, the IGNITE! Conference is a great avenue to make introductions, impressions, and lasting connections. To support our nonprofit volunteer effort and collaborate with us to create the ideal value exchange, we’d love to hear from you!

Elevate Your Brand

SPEAK (Thought Leaders):

We’re working to get the most dynamic, diverse, and dialed-in speaker roster yet, and we’re having some thought-provoking conversations. If you’ve got deep expertise, a point of view, and a hot topic related to the intersection of Marketing, CX, and AI and we are not already talking to you, we’d love to hear from you!

Offer to Speak

VOLUNTEER (Planning & Action Committee):

Are you an AMA Member looking for a fun way to get involved and a deep discount on the price of admission? The IGNITE! Planning & Action Committee is a great place to start. If you’d like to contribute your ideas for the conference as a member of the planning committee or be an IGNITE! 2024 volunteer the day of the event, we’ve got a spot for you.

Raise Your Hand

JOIN, GAIN & SAVE (AMA Membership):

Are you a member of AMA Cincinnati? We offer valuable professional development and networking programs throughout the year, serving communities ranging from Young Professionals to Executive Marketers, B2B to B2C, Agencies to Entrepreneurs, and all functions related to marketing. Join or renew today for the best pricing and opportunities to get involved!

Join the Club