The Infinite Loop of Customer Experience
11:00 AM – 12:00 PM
If the relationship you have with your customer fizzles into standard post-sale support and maintenance, you’re missing out an incredible opportunity to nurture and grow your customers into vocal advocates for your brand. By reimagining the customer experience as an infinite loop, or never-ending story, you’ll find new opportunities to support, surprise, and delight your customers, which can dramatically increase customer lifetime value. In this presentation, Gina will share an exciting framework that just might forever change the way you think about your customer.