Unlocking Better CX through Neuroscience
1:00 PM – 2:00 PM
Mary will share insights from Alpha-Diver’s neuroscience-based model and database to simplify and clarify business leaders’ CX challenges. Attendees will walk away with:
- The key human truths that underlie what makes for a good vs. not-so-good perceived customer experience.
- Tangible ways to create more positive customer experiences, with real-world examples, and
- A framework by which to evaluate their brand WHYs to drive a purpose that will subconsciously connect with consumers.