Frequently Asked Questions

The IGNITE! Conference — Keeping AI Real in CX — is a day-long conference on Friday, April 19 at the National Underground Railroad Freedom Center. The conference will bring together marketing, CX, IT professionals and others to learn how artificial intelligence is affecting the practice and application of customer experience. IGNITE! will focus on best practices, proven tools, innovative ideas, and inspiring stories on how organizations can positively influence customer experiences with AI.

The IGNITE! Conference is presented by the Cincinnati chapter of the American Marketing Association (AMA Cincinnati). It’s open to anyone who is interested in attending. 

Historically, many of our attendees have been marketing or CX professionals and leaders. However, since we are specifically focusing on the dynamic intersection  of marketing, customer experience and artificial intelligence, we would like to extend the invite to all business professionals since this topic likely applies to everyone in any line of work.

IGNITE! 2024 is an in-person event on Friday, April 19 at the National Underground Railroad Freedom Center. It’s located in downtown Cincinnati near the banks of the Ohio River at 50 East Freedom Way, Cincinnati, OH 45202.

The conference will start with 8:30 a.m. morning registration with engaging presentations throughout the day. Lunch will be provided. Your admission will also give you access to the National Underground Railroad Freedom Center’s permanent and traveling exhibits, where you can learn stories of freedom’s heroes, participate in interactive experiences and most of all, find inspiration through storytelling on social justice. We’ll wrap up around 4:00 p.m. with post-session networking, so keep your Friday afternoon calendars clear. 

Single track. No FOMO – so you won’t wonder if attendees in the next room are sharing a secret code without you.

Expect real-world case studies and proven research from national organizations that will give you actionable strategies to apply in your own company.

So let’s talk. And listen. And learn. And connect.

If nothing else, we need to connect. And learn.

By participating in AMA IGNITE!, you will learn from the experience of industry thinkers and doers and gain insights, not just observations. We’ll cover how to apply industry best practices to your organization and connect with other marketing, customer experience, IT and other professionals. Whether you work in B2C, B2B, B2B2C, an agency, or not-for-profit, this conference will inspire you and give you the tools you need to take your career and organization to the next level.

The AMA Cincinnati Chapter was recognized with the 2022-2023 Gold Chapter Excellence Award, earning top honors out of 70 other chapters. The award program was established in 1974 to recognize and reward AMA professional chapters’ outstanding leadership, membership, programming, finance, and communications achievements. To learn more, visit

No password required! Anyone interested in marketing and customer experience is welcome to participate in the AMA IGNITE! Conference. Membership has its benefits, though, and members of AMA Cincinnati, or any AMA chapter, benefit from a discounted rate. Learn about the benefits of AMA membership.

The ticket cost includes:

  • Access to all IGNITE! sessions on April 19
  • Opportunity to engage with speakers and attendees
  • Continental breakfast and lunch 
  • Special offers from event sponsors
  • Some fun surprises at the conference!

Partnership at IGNITE! and other AMA Cincinnati events provides an excellent opportunity to gain visibility and brand awareness among marketing and customer experience leaders at exactly the right time – when they’re advancing their careers and looking for the partners, tools, and services to make it happen!

We take a flexible and creative approach to creating Partner Programs tailored to your marketing goals. Please contact us if you would like to create a custom package or to inquire about expanding your reach as an IGNITE! or chapter partner. Learn more or request a consultation.

Have a question that isn’t answered here? Email or tweet at us @AMACincinnati and we’ll get you the info you need to get fired up about #AMAIgnite!