John Formica

America’s Customer Experience Coach

If Disney Ran Your Business: Secrets to Lead and Create a
Disney-like Experience and Winning Team Culture
April 21, 2021
3:00 – 3:45 p.m.

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Have you ever wondered how the Walt Disney Company consistently produces a successful model on business excellence, leadership, team culture, hiring, customer loyalty and customer experience? As a former Disney leader and “insider,” John will share his experiences and proven success strategies that you can apply to your organization right away. He’ll focus on the importance of building a fun, engaging and productive team environment to boost employee engagement, increase customer satisfaction and build relationships. Success isn’t just about selling products or providing services, it’s about creating an experience with an emotional connection.

By the end of this session, you will be able to:

  • Gain more confidence in your leadership abilities by applying Disney’s leadership strategies
  • Apply Disney’s secrets to differentiate your business from the rest
  • Create a magical customer experience and team culture

About John Formica

John Formica, also known as the “Ex-Disney Guy,” is an internationally known speaker and author of the top selling book, “Making the Customer Experience Magical Now!” John has inspired audiences across the globe by delivering captivating presentations that share how to build “whistle while you work” winning environments. He has appeared on major TV networks and has been featured in business journals and in Virgin Atlantic’s In-flight magazine. During his time with Disney, John managed their top resort properties, led his teams to achieve the highest guest satisfaction ratings and was a key presenter for the Disney Institute, the company’s professional development and external training arm. Today, John is a leading authority on creating exceptional customer experience and team culture. Prior to Disney, John worked for Hyatt Hotels Corporation.