John Formica

America’s Customer Experience Coach

If Disney Ran Your Business: Secrets to Lead and Create a
Disney-like Experience and Winning Team Culture
April 21, 2021
3:00 – 3:45 p.m.

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Have you ever wondered how the Walt Disney Company consistently produces a successful model on business excellence, leadership, team culture, hiring, customer loyalty and customer experience? As a former Disney leader and “insider,” John will share his experiences and proven success strategies that you can apply to your organization right away. He’ll focus on the importance of building a fun, engaging and productive team environment to boost employee engagement, increase customer satisfaction and build relationships. Success isn’t just about selling products or providing services, it’s about creating an experience with an emotional connection.

By the end of this session, you will be able to:

  • Gain more confidence in your leadership abilities by applying Disney’s leadership strategies
  • Apply Disney’s secrets to differentiate your business from the rest
  • Create a magical customer experience and team culture