Lunch Huddle Coach: Customer Service’s Role in CX
Nick Glimsdahl
Director of Contact Center Solutions, VDS
About Nick Glimsdahl
Nick’s background in sales, marketing and contact center solutions serves as the framework for his advanced expertise in the field of customer experience. He is a leader in the “CX Ohio” community and CXPA Columbus Chapter.
He is dedicated to improving the customer experience through living out the sage advice from the philosopher, Vanilla Ice; simply put, he helps companies stop and evaluate their current state, collaborate with subject matter experts and listen to their customers.
Nick is the Director of Contact Center Solutions at VDS, whose mission is to help improve our customers’ experiences through user-friendly, customer-focused contact center solutions.
Articles:
The Customer Experience’s Impact on Customer Churn
5 Reasons to Launch Your Contact Center to the Cloud
Considerations, Risks and Benefits of Digital Transformation
Consequences of Not Going Digital
Building Trust in a Noisy World
Tips for a Successful Digital Transformation
Why Do Organizations Hesitate to Go Digital?
